Accelerating Onboarding with AI-Powered RAG

The client, a leading provider of data analytics and AI solutions with an annual revenue of $200M, specializes in empowering businesses with actionable insights.

AI/ML | Case study |
1 Min Read

Challenges

New hires struggled to navigate vast repositories of company resources and documentation.

Manual onboarding processes consumed significant HR and managerial time.

Difficulty in delivering precise answers to employee-specific onboarding queries.

Traditional methods could not efficiently support rapid workforce expansion.

Implementation

Leveraged pre-trained LLMs hosted on Azure OpenAI Service for natural language understanding and response generation.

Built a retrieval layer using Azure Cognitive Search to access relevant onboarding materials from company knowledge bases and documentation.

Enabled the system to deliver personalized responses by incorporating employee-specific data from Microsoft Dynamics 365.

Ensured compliance and data security through Azure AD and role-based access controls.

Developed an intuitive onboarding assistant accessible via Microsoft Teams, integrated with Power Apps for smooth interaction.

Results

Reduced onboarding query resolution time by 40%, enabling faster acclimatization for new hires.

Achieved a 20% reduction in HR and IT support costs by automating repetitive tasks.

Enhanced new hire satisfaction scores by 30% due to a personalized and responsive onboarding experience.

Enabled seamless onboarding of 500+ employees per month, accommodating rapid organizational growth.

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