Client is a global news agency with $8B in revenue. They are known for their extensive coverage, in-depth reporting, and operates with a vast network of journalists and photojournalists.
Ensure the platform remains operational 24/7/365, especially during high-traffic & breaking news events.
Provide timely support to editors for seamless news publishing & managing content.
Meet stringent SLAs for response and resolution times to maintain service quality.
Established an incident management process with dedicated support teams available 24/7 to address and resolve issues swiftly.
Defined and adhered to SLAs for response(Under 15 mts) and resolution times(4 hrs), ensuring that critical issues were addressed within agreed timeframes.
Set up multiple support channels, including a helpdesk, live chat, & phone support, to provide immediate assistance to Reuters’ editorial team.
Provided on-demand support to Reuters editors, including troubleshooting and guidance on using the CMS and other platform tools.
Reduced average incident resolution time by 50%, addressing technical issues quickly to minimize disruption.
Explore More
Experience the power of our cutting-edge technology firsthand
© 2025 TRINGAPPS, INC. ALL RIGHTS RESERVED
