Empowering Customer Support Teams with AI Conversations

Our client, a Texas-based retail electricity vendor, generates over $100 million in annual revenue and is dedicated to creating a new energy culture.

AI/ML | Case study |
1 Min Read

Challenges

Rapid customer growth overwhelmed existing support capabilities.

Standard responses did not meet customer expectations for tailored communication.

Limited resources made it challenging to expand support without significantly increasing operational costs.

Ensuring customer data safety was paramount.

Implementation

Developed a robust AI-driven conversational management system leveraging AWS for a secure, scalable foundation:

AWS Bedrock powered NLP and AI capabilities.

AWS Lambda executed AI interaction logic.

DynamoDB stored and managed chat history for continuous learning.

Amazon OpenSearch enabled fast and accurate data retrieval.

S3 ensured secure storage of customer data.

Enhanced conversational AI’s ability to handle complex queries and provide human-like responses.

Results

Improved CSAT scores by 25% through personalized and prompt support.

Achieved a 30% reduction in manual inquiries, freeing up resources for higher-value tasks.

Reduced support costs by 15%, ensuring scalability without overburdening budgets.

AI-driven analytics provided actionable insights, enabling continuous improvement in customer interaction strategies.

Tech Stack

TRUSTED PARTNERSHIPS

OUR VALUED CLIENT

GREAT OPPORTUNITY STARTS WITH A CONVERSATION