Insurance Platform Enhancements and Optimization

Our client is a well-established insurance provider offering a range of coverage solutions to individuals and businesses.

Case study | Guidewire |
1 Min Read

Challenges

Miscalculations in the commission module led to inconsistencies and delayed payments to agents.

Inaccurate location data for policyholders made risk assessment and underwriting less reliable.

Limited functionality in generating detailed reports across the policy and billing systems.

The legacy system had several areas of inefficient code that required optimization and correction.

Implementation

Implemented corrections in the agency commission module (i.e. identifying and fixing logic errors within the existing Duckcreek Billing system).

Updated the system to automate commission calculations based on pre-defined business rules, reducing manual intervention.

Integrated new geocode APIs and developed custom scripts within the Duckcreek Policy system to ensure accurate geolocation data for policyholders.

Introduced advanced reporting capabilities by integrating XML-based tools that worked with the existing system.

Results

98% reduction in commission-related errors, leading to on-time and accurate payments to agents.

Location verification success rate increased by 30%, resulting in better risk assessment & underwriting accuracy.

Report generation time reduced by 50%, allowing faster access to data and informed decisions.

Optimized code led to a 20% increase in overall platform performance, with fewer system outages & faster transaction times.

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