Challenges
- Miscalculations in the commission module led to inconsistencies and delayed payments to agents.
- Inaccurate location data for policyholders made risk assessment and underwriting less reliable.
- Limited functionality in generating detailed reports across the policy and billing systems.
- The legacy system had several areas of inefficient code that required optimization and correction.
Implementation
- Implemented corrections in the agency commission module (i.e. identifying and fixing logic errors within the existing Duckcreek Billing system).
- Updated the system to automate commission calculations based on pre-defined business rules, reducing manual intervention.
- Integrated new geocode APIs and developed custom scripts within the Duckcreek Policy system to ensure accurate geolocation data for policyholders.
- Introduced advanced reporting capabilities by integrating XML-based tools that worked with the existing system.
Results
- 98% reduction in commission-related errors, leading to on-time and accurate payments to agents.
- Location verification success rate increased by 30%, resulting in better risk assessment & underwriting accuracy.
- Report generation time reduced by 50%, allowing faster access to data and informed decisions.
- Optimized code led to a 20% increase in overall platform performance, with fewer system outages & faster transaction times.
