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Insurance Platform Enhancements and Optimization

Our client is a well-established insurance provider offering a range of coverage solutions to individuals and businesses.

Challenges

  • Miscalculations in the commission module led to inconsistencies and delayed payments to agents.
  • Inaccurate location data for policyholders made risk assessment and underwriting less reliable.
  • Limited functionality in generating detailed reports across the policy and billing systems.
  • The legacy system had several areas of inefficient code that required optimization and correction.

Implementation

  • Implemented corrections in the agency commission module (i.e. identifying and fixing logic errors within the existing Duckcreek Billing system).
  • Updated the system to automate commission calculations based on pre-defined business rules, reducing manual intervention.
  • Integrated new geocode APIs and developed custom scripts within the Duckcreek Policy system to ensure accurate geolocation data for policyholders.
  • Introduced advanced reporting capabilities by integrating XML-based tools that worked with the existing system.

Results

  • 98% reduction in commission-related errors, leading to on-time and accurate payments to agents.
  • Location verification success rate increased by 30%, resulting in better risk assessment & underwriting accuracy.
  • Report generation time reduced by 50%, allowing faster access to data and informed decisions.
  • Optimized code led to a 20% increase in overall platform performance, with fewer system outages & faster transaction times.

Tech Stack